Active Models
6
+1 this week
Predictions Today
37.4K
+12% vs yesterday
Complaint Rate
2.1%
−0.3% MoM
Churn Risk
18.4%
+2.1% MoM
Resolution Score
94.2
+1.8 pts
Rec. Accuracy
91.3%
+3.2% QoQ
Call Recording Analyzer
Upload audio · auto transcript · AI-driven CX analysis
Drop a call recording here, or click to browse
MP3 · WAV · M4A · WebM · OGG · max 20 MB
ML Model Architecture
Isolation Forest · Autoencoder · Ensemble — per prediction task
Isolation Forest Autoencoder Ensemble
Model Pipeline Overview
Complaint Spike Forecaster
Time-Series · ARIMA + LSTMAccuracy95.8%
12.4K predictionsTrained 2h ago
Customer Churn Predictor
XGBoost ClassifierAccuracy91.2%
8.7K predictionsTrained 6h ago
Product Defect Detector
Random Forest + AnomalyAccuracy89.4%
5.2K predictionsTrained 1d ago
Escalation Probability
Gradient BoostingAccuracy93.1%
3.1K predictionsTrained 4h ago
Refund Likelihood
Propensity ScoringAccuracy87.6%
6.8K predictionsTrained 3d ago
Repeat Contact Predictor
Reinforcement LearningAccuracy78.3%
1.2K predictionsTrained 5d ago
Complaint Spike Forecasting
Time-series model · MAPE: 4.2%
Actual Predicted
Customer Churn Risk
XGBoost classifier · AUC: 0.91
Recommendation Engine
Phase 2 · ML ActiveRefund94% conf.
342 cases
Replace Product88% conf.
218 cases
Educate Customer82% conf.
156 cases
Retention Offer91% conf.
89 cases
Escalate96% conf.
47 cases
Route to Specialist85% conf.
134 cases